Conflicting coverage can occur when an employee submits a Life Event but a future-dated coverage is already on the employee record. In this case, an administrator must manually adjust the coverage change, rather than approving through Pending Life Events. This should be a rare occurrence.

The coverage conflict is indicated in review of the pending benefit election.

The automated approval option is replaced with Manual Approve and a message indicating administrators must manually update coverage. When in doubt, contact your Bentek Account Manager for guidance on correctly updating conflicting coverage.